Refund policy

Return & Refund Policy

At Housious, your satisfaction is our top priority. If you're not entirely happy with your purchase, we're here to make the return process simple and transparent. Please review the guidelines below before requesting a return.

1. Return Window

You may request a return within 7 days from the date your order is delivered.

2. Return Eligibility

  • Change of mind: Items must be unused, in original packaging, with all tags/accessories intact.
  • Damaged, defective, or wrong item: Please notify us within 7 days of delivery. Photos or a short video of the issue help us process your claim faster, but are not mandatory.
  • Items showing clear signs of use, or damage caused after delivery, may be declined for change-of-mind returns.

3. How to Request a Return

You can request a return via:

  • Email: support@housious.com
    Include your Order ID and reason for return.
  • Online:
    • Visit: www.housious.com
    • Go to the "Return & Exchange" page
    • Log in, select the order, and submit your return request

4. Return Process & Shipping

  • Once your return is approved, you'll receive instructions and the return address.
  • Change-of-mind returns: return shipping cost is borne by the customer.
  • Damaged, defective, or wrong item: we cover the return shipping cost.
  • Please use proper packaging and a trackable shipping method.

5. Refund Process

  • Refunds are processed within 3-5 business days of us receiving and inspecting the returned item.
  • Refund Methods:
    • Prepaid Orders: Refunded to the original payment method (2-5 business days)
    • Cash on Delivery (COD): Requires bank details for NEFT/IMPS transfer

6. Damaged / Defective / Incorrect Products

If you receive a damaged or incorrect item, please notify us within 7 days of delivery. Photos or video of the issue help us resolve your claim quickly, though they are not a strict requirement.

7. Non-Returnable Items

  • Used, opened, or damaged-after-delivery items (for change-of-mind returns)
  • Customized or personalized products
  • Hygiene or personal care items, once opened
  • Free gifts or promotional items

8. Exchanges

We currently do not offer direct exchanges. Please return the original item for a refund and place a new order.

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